Mercedes-Benz

Response to COVID-19

27.03.2020

In response to the concerns around the spread of coronavirus (COVID-19), we would like to take this opportunity to personally reassure you that our team at Mercedes-Benz Castle Hill and Mercedes-Benz Parramatta are taking proactive measures to protect our staff and you, our valued guests.
We have reviewed our health and safety procedures and taken additional measures to ensure your safety. You can read below for an update on our current practices.
Hygiene practices
We continue to maintain the highest hygiene and cleaning practices throughout our dealerships. We’re closely following all advice received from Australian medical authorities, as well as the World Health Organisation (WHO), regarding precautions that are needed to minimise risks associated with COVID-19.
We are ensuring our staff maintain high hygiene standards throughout each dealership, including practicing proper hand sanitising procedures and cough etiquette. We are equipped with hand sanitiser stations, which are available to all staff and our guests.
Cleaning
We continue to uphold the highest standards when it comes to cleaning our dealerships, including service and loan cars, with already stringent hygiene processes in place. At a minimum, our dealerships are cleaned daily, with hourly spot checks and spot cleans. This includes the use of an antibacterial, antimicrobial cleaning product that reduces the risk of harmful viruses, moulds, fungus, algae and any other possible harmful pathogenic bacteria.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this pandemic.
In this climate, we know visiting our dealerships may not be your first thought, but I want you to know the safety of our guests and staff is our top priority.
As part of our COVID-19 safety plan to help create and maintain a safe environment for you, our employees and guests we ask that you assist us in preventing the spread.  Therefore, if you feel unwell, experienced any signs of illness relating to COVID-19, have been asked to self isolate, been in the presence of someone who has had a confirmed case or have visited a confirmed hotspot in the last 14 days you are not permitted to enter the dealership in accordance with public health orders.
We will be closely monitoring this situation and will communicate any changes as they come to hand. In the meantime, we are still open for business at Mercedes-Benz Castle Hill and Mercedes-Benz Parramatta.